💸 Refund Policy – Silky Glows
Effective Date: 26.05.2025
Website: www.silkyglows.com
Contact: hello@silkyglows.co
🔁 30-Day Return Window
You have 30 calendar days from the date of delivery to request a return.
✅ Return Eligibility
- The item must be unused and in the same condition that you received it.
- The product must be in its original packaging.
- You must provide a valid receipt or proof of purchase.
❌ Non-Returnable Items
- Gift cards
- Custom or personalized items
- Items marked as "Final Sale"
- Products that have been used or opened (due to hygiene reasons)
📦 Return Process
To initiate a return, please email us at mng@silkyglows.com with the following information:
- Your order number
- The reason for your return
- Photos of the item if it is damaged or defective
Please do not send any items back without contacting us first. Unauthorized returns will not be accepted.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service and keeping your receipt.
💳 Refunds
Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund request.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs (if any) are non-refundable unless the item was defective or incorrect.
📦 Damaged or Defective Items
If you receive a damaged or faulty product, contact us within 7 days of delivery. We will provide a replacement or issue a full refund at no extra cost to you.
💼 Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank — there is often a processing delay.
If you’ve done all of the above and still haven’t received your refund, please contact us at hello@silkyglows.co
🔒 No Subscriptions – No Hidden Charges
At Silky Glows, we do not offer any subscriptions or automatic billing of any kind.
All purchases are one-time only, and you will never be charged without your explicit consent.
We believe in transparency, honesty, and providing our customers with a stress-free shopping experience.
